In order for the SASSA Social Relief of Distress SRD R350 Grant and other social grants to be processed, it is crucial that your phone number and South African ID are up to date. Keeping your personal information accurate is essential to continue receiving the grant every month, as there is no margin for errors.  

Changing your phone number with SASSA is a quick and straightforward process that can be completed in just 1 minute. Be sure to have your Identity card number handy, as this is required to update your contact information for the SASSA SRD grant.  

There are 2 main reasons For a Number Change
  • Incorrect Contact Information in the SASSA grant Application.
  • Sim Card lost, or Cell Phone Stolen.

Process of SASSA Change Phone Number

If you need to change your SASSA number for SRD R350 and other grants such as Disability, Old Age, Care Dependency, Child Grants, and more, you can follow this method. This method is applicable for all grants.  

  1. Visit the SASSA services portal to access your SASSA account.
  2. Enter your 13-digit South African Identity Number in the “ID Number” box.
  3. Input your 6-digit Application ID (App ID) provided by SASSA for grant approval.
  4. Click “Submit” to verify your identity as the original applicant.
  5. Select “Change Phone Number.”
  6. Provide your new cell phone number to update your SASSA application contact details.
  7. You’ll receive an SMS containing an OTP on the provided cell phone number for verification.
  8. Enter the SASSA OTP code and click “Verify Pin.”
  9. You’ll receive another message to confirm your request to change your cell phone number.
  10. Click “Submit” to approve the number change.
  11. Wait for 14 days (two weeks) for SASSA to verify your new contact details and process payments accordingly.

Notice:  It is recommended to refrain from changing your cell phone number frequently. SASSA cautions beneficiaries against making multiple changes in a month, as this could impact your monthly grant payments and cause delays in the approval of your SASSA reapplication until verification is complete.

Report SASSA about Stolen Phone / SIM Card

If you’ve had your cell phone stolen or lost your SIM card, which is registered to your SASSA application, it’s important to follow these steps to update your contact details with SASSA without needing an OTP.  

  1. SASSA officials warn that if you have lost your cell phone number report this incident to SASSA immediately.
  2. To report your stolen registered cell phone number to SASSA click on this link: https://srd.sassa.gov.za/sc19/auth
  3. Enter your ID Number.
  4. By submitting your ID number you confirm that your cell phone number used for SASSA SRD R350 grant application was changed without your permission.
  5. Confirm your choice with Yes or No.
  6. If you agree, you will receive a notification stating ‘Successfully submitted unauthorized cell phone number change report to SASSA.’

Reminder for Beneficiaries

  • Log in to your SASSA account and check your SASSA status. If it displays ‘record not found,’ directly contact the SASSA helpline at 0800 601 011 to block your payments.
  • Proceed to the Change Phone Number process online to update your contact details.
  • Wait for 14 days (2 weeks) from the date of the requested change in your SASSA phone number to have your phone number successfully updated for your grant payments.