SASSA Referred Status

It’s important to understand the meaning of the Referred status on your SASSA application. This status can apply to anyone who has applied for a SASSA social grant, including Disability, Care Dependency, Children’s Grant, Old Age Grant, or the Social Relief of Distress R350.  

If your SASSA Status is marked as Referred, it indicates that your application has encountered a specific status. It’s important to understand what this means, but there’s no need to worry as your application status is not final. You can find details on what Referred status means and what steps you should take if you find yourself in this situation.  

SASSA Referred Status

When your SASSA application shows a Referred Status, it means that it is currently undergoing further review by SASSA National Authorities. This is to ensure the accuracy and eligibility of your application before a final decision is made and approved.  

Why SASSA Referred Your Application

SASSA carefully reviews each application for a period of 90 days, thoroughly examining your financial information to determine eligibility for the grant. If additional information is needed and further investigation is required, your SASSA status will be labeled as “referred.”  

You can review the following reasons why SASSA referred your application status.

ID Document Matches Other Databases

If your ID number and name are found in databases like NSFAS, SARS, UIF, or other government institutions in South Africa, your SASSA status will be listed as referred.  

Documentation Issues

If any documents are missing or incorrect in your grant application, you may need to provide essential paperwork. You will receive a notification to update your application with the correct information in order to complete your documentation.

Missing Email or Phone Number

You will need to update your SASSA application personal information with the correct contact details if your application is missing your SASSA-referred email address or phone number.

Suspected Fraud Activity

If you have reported a lost SASSA card or registered cell phone number, or unauthorized access to your grant, SASSA will investigate any potential fraudulent activity by conducting further investigations to verify the information provided until the suspicion is cleared.

Duplicate Applications

When multiple applications are submitted for the same grant or for multiple grants, SASSA will categorize the status as referred. Subsequently, your grant will be rejected, and you will receive notification when your status changes from referred to ensure fairness within the SASSA system.  

What to Do If Your Application Is Referred

If you come across a SASSA referred status, it’s important to reach out to SASSA for clarification and ensure that you have all the necessary documents in order for your application to be reconsidered and approved.  

To resolve this, please reach out to SASSA through their toll-free number at 0800 60 10 11 or the SASSA WhatsApp number at 0820 468 553 and proceed with your situation.

You will be asked for your ID number and phone number for verification than your Application ID, which you can provide to clarify any doubts and provide the correct details.

If you have Lost SASSA Reference Number you can immediately get help from SASSA and retrieve your Reference Number, which is unique for your application.